Our 30 Day Money Back Guarantee
We are very confident in the quality of products we sell and always go to great lengths to make sure you will be delighted with your purchase and our service.
We understand however, that there will still be occasions where you will want to return an item.
If you need to return a purchase for any reason, you can return it to us for a full refund (monies will be reimbursed by the same method you paid with) or store voucher. If you cancel your order within the 14 day cooling off period, the full value will be refunded. If cancelled out with that period the refund will be issued less shipping costs. As long as it is received by us within 30 days from the day you receive the goods.
We will give a full refund, no quibble, no questions, that's our promise.
Here's the legal bit.
1. This policy sets out the returns policy for goods or services purchased through the online store operated by The Bay Attic Limited.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. We recommend using a trackable delivery service from a reputable carrier.
3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.
4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service
5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.
7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. Have to hand your order number and quote it on all correspondence or messages when you get in touch.
9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment. Generally, the refund will be done within 10 working days but, please allow up to 28 days.
10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.