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Security

Secure Online Shopping LogoSecurity when purchasing.

We use SSL Certificates from Verisign, their Secure Sockets Layer (SSL) technology protects our website and makes it easy for you to trust that the data you supply us with is secured in three essential ways:

  1. An SSL Certificate enables encryption of the sensitive information you give us during online transactions.
  2. Our SSL Certificate contains unique, authenticated information about us as the certificate owner.
  3. A Certificate Authority verifies the identity of the certificate owner when it is issued.

This simply means that all personal data you give us while on our site is securely encrypted before being sent to us for processing.

Security of financial information.

We do not store your credit card details in any way and all credit card information is processed via WorldPay, part of the RBS Group.

Cookies: What they are and what they do!

What is a Cookie?

A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user's identification card, which tell a web site when the user has returned.

What is the purpose of a Cookie?

Cookies make the interaction between our users and our website faster and easier. Without cookies, it would be very difficult for our website to allow a visitor to fill up a shopping cart or to remember a user's preferences for a future visit.

Are Cookies dangerous?

No. Cookies are small pieces of text. They are not computer programs, and they can't be executed as code. Also, they cannot be used to disseminate viruses. Cookies are stored on the computer's hard drive. They cannot access the hard drive - so a cookie can't read other information saved on the hard drive, or get a user's e-mail address etc. They only contain and transfer to the server as much information as the users themselves have disclosed to a certain website.

What's the law regarding cookies?

The law regarding cookies differs slightly from country to country for information we suggest visiting www.aboutcookies.org for more information.

What information do you keep on file.

To help us give you the best service, we keep records of:

Your purchases with us. It helps us understand what products have been purchased, this helps us decide what new products we should be developing to make sure that we remain a relevant and useful site that you will want to keep coming back to.

Any email correspondence you send us. This helps us keep track of your order and log your feedback, it also helps us understand any problems or concerns you've had with our products or services which helps us to improve our processes and systems.

What do you do with my information.

We will never pass on any details you supply us with to a third party. All the information you supply us with is used exclusively to process your order.

Fraud Policy

If we suspect that a transaction may be fraudulent, we reserve the right to delay the dispatch of goods or services until the order can be confirmed. We will also report any suspicious transactions to the credit card company.

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Call us on: 01475 278 835

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