Our 30 Day Money Back Guarantee
We are very confident in the quality of products we sell and always go to great lengths to make sure you will be delighted with your purchase and our service.
We understand however, that there will still be occasions where you will want to return an item.
If you need to return a purchase for any reason, you can return it to us for a full refund (monies will be reimbursed by the same method you paid with) or store voucher. If you cancel your order within the 7 day cooling off period, the full value will be refunded. If cancelled outwith that period the refund will be issued less shipping costs. As long as it is received by us within 30 days from the day you receive the goods.
We will give a full refund, no quibble, no questions, that's our promise.
Returning an Item
If you intend to return an item please email us at firstname.lastname@example.org letting us know that you intend to return your goods. Please include your full name and order number in the email.
We will then supply you with a returns code for your item by email. Once in receipt of this code, we will ask you to send the goods along with the completed form back to us at:
Returns (The Bay Attic Ltd.)
Unit 7, West Shore Business Centre,
Long Craig Rigg,
Edinburgh. EH5 1QT.
We recommend using a trackable delivery service from a reputable carrier.
We will email you to confirm your refund. Generally the refund will be done within 10 working days but please allow up to 28 days.
All goods must be returned in good condition and where possible should be securely repacked in the original packaging.